1. Introduction
Farsight Tech Ltd ("we", "us", "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store and share your information when you visit our website (www.fsitech.co.uk), contact us, or use our services.
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of personal data:
2.1 Information You Provide
- Contact information: name, email address, phone number, company name, job title
- Enquiry details: the service you're interested in, number of users/employees, your message
- Subscription data: email address when you sign up for our newsletter
2.2 Information We Collect Automatically
- Technical data: IP address, browser type and version, operating system, device type
- Usage data: pages visited, time spent on pages, referral source, click patterns
- Cookie data: see our Cookie Policy below
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiry — processing contact form submissions, calls and emails (legal basis: legitimate interest / contract performance)
- To provide our services — delivering IT support, project work and consultations (legal basis: contract performance)
- To send service communications — updates, invoices, support notifications (legal basis: contract performance)
- To send marketing communications — newsletters, insights and offers, only where you have opted in (legal basis: consent)
- To improve our website — analysing usage patterns, testing new features (legal basis: legitimate interest)
- To comply with legal obligations — tax, regulatory and other legal requirements (legal basis: legal obligation)
4. Data Sharing
We do not sell, rent or trade your personal data. We may share your data with:
- Service providers: hosting, email marketing, analytics and CRM platforms that process data on our behalf under appropriate data processing agreements
- Professional advisers: accountants, lawyers and auditors where necessary
- Law enforcement: where required by law or to protect our rights
All third-party processors are required to handle your data securely and in accordance with UK GDPR.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Enquiry data: 24 months from the date of your last interaction
- Client data: 6 years after the end of the contract (for legal and tax purposes)
- Newsletter subscribers: until you unsubscribe
- Analytics data: 14 months (Google Analytics default)
6. Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — request deletion of your data ("right to be forgotten")
- Restriction — ask us to limit how we use your data
- Portability — receive your data in a portable format
- Objection — object to processing based on legitimate interest or marketing
- Withdraw consent — where processing is based on consent, withdraw at any time
To exercise any of these rights, contact us at privacy@fsitech.co.uk. We will respond within 30 days.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data, including:
- Encryption in transit (TLS/SSL) and at rest
- Access controls and role-based permissions
- Regular security assessments and penetration testing
- Staff training on data protection and security awareness
- Cyber Essentials Plus certification
8. International Transfers
Some of our service providers may process data outside the UK. Where this is the case, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions by the UK government.
9. Children's Privacy
Our services are designed for businesses and are not directed at individuals under 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.
Cookie Policy
This section explains how we use cookies and similar technologies on our website.
What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to site owners.
Cookies We Use
| Cookie |
Type |
Purpose |
Duration |
| cookie_consent |
Strictly Necessary |
Remembers your cookie consent preference |
1 year |
| _ga, _ga_* |
Analytics |
Google Analytics — tracks page views, sessions and user behaviour |
Up to 14 months |
| _gid |
Analytics |
Google Analytics — distinguishes users |
24 hours |
Managing Cookies
When you first visit our website, a cookie banner will appear giving you the choice to accept or decline non-essential cookies. You can change your preference at any time by:
- Clearing your browser cookies and revisiting the site
- Adjusting cookie settings in your browser (Chrome, Firefox, Safari, Edge all offer control over cookies)
Please note that disabling cookies may affect the functionality of our website.
Analytics
We use Google Analytics 4 (GA4) with UK GDPR consent mode enabled. This means:
- Analytics cookies are only set after you accept cookies via our banner
- If you decline, no analytics cookies are placed and no personally identifiable data is collected
- IP addresses are anonymised
- Data is retained for a maximum of 14 months
11. Contact Us
If you have questions about this Privacy Policy, your data, or wish to exercise your rights, please contact us:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled:
Farsight